Shipping policy
Free shipping across the United Kingdom. Duties and taxes included — the price you see is the price you pay.
Dispatch. Every order is prepared and dispatched within 48 hours (Monday–Friday). You will receive a confirmation e-mail with tracking as soon as your order leaves our fulfilment centre.
Delivery. Standard tracked delivery to the UK takes 6–12 business days after dispatch. In total, your Halven should reach you within 7–14 business days of your order. During launch periods and holidays, delivery may take slightly longer — your tracking link always shows the current status.
Tracking. Track your order any time through the link in your dispatch e-mail. If your tracking hasn't updated for more than 5 business days, write to support@halven1976.com and we will investigate with the carrier.
Customs & duties. All UK orders are shipped with duties and taxes included. You will never be asked to pay anything on delivery.
Address changes. We can change a delivery address until the order is dispatched. After dispatch, contact us and we will do our best with the carrier, but we cannot guarantee changes in transit.
Lost or damaged in transit. If your order arrives damaged or is confirmed lost by the carrier, we will send a replacement or issue a full refund — your choice. Contact support@halven1976.com with your order number.